Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.

To exercise your right of cancellation, you must inform us

via an unequivocal statement (e.g. a letter sent by post, telefax, email or via the online cancellation form) about your decision to cancel this contract. You may use the attached model cancellation form for this purpose, which is not mandatory.
If you use the online cancellation form on our website (https://retoure.csl-computer.com/en/revoke), we will immediately send you confirmation of the receipt of such a cancellation, e.g. by email.

To comply with the cancellation period, you merely need to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. We will use the same means of payment for this repayment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline shall be considered to be met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

Please send any returned goods to:

You are only required to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

End of the cancellation policy

The right of cancellation does not apply to distance contracts:

• for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.