General Terms and Conditions

• Scope of application
• Commencement of the contract
• Prices, delivery and shipping costs
• Payment terms
• Delivery and shipping terms
• Transfer of risk
• Legal right of withdrawal for consumers
• Warranty
• Reservation of title
• Limitation of liability
• Closing provisions

I. Scope

1. The following General Terms and Conditions of Contract are binding in their version valid at the time of the order for all contractual relationships which are concluded via the online shop of the company CSL Computer GmbH (hereinafter „Seller“) at www.csl-computer.com and a customer (hereinafter „Customer“).
2. The Seller's General Terms and Conditions of Contract shall apply to all transactions concluded via the Seller's online shop, irrespective of whether the Customer acts as a consumer within the meaning of Section 13 of the German Civil Code (BGB) or as an entrepreneur within the meaning of Section 14 of the BGB.
3. A consumer within the meaning of § 13 BGB is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
4. An entrepreneur within the meaning of § 14 is any natural or legal person or a partnership with legal capacity who, when concluding the legal transaction, is acting in the exercise of his or her commercial or self-employed professional activity.

II. Formation of the contract

1. The contractual partner of the purchase contracts concluded via the online shop at www.csl-computer.com is the company CSL Computer GmbH, Hanseatenstraße 34, 30853 Langenhagen.
2. The offers of goods in the seller's online shop do not constitute binding offers to conclude a purchase contract, but are rather an invitation directed at the respective customer to submit a purchase offer.
3. In order to purchase an item via the seller's online shop, the customer must first select an item and place it in his virtual shopping cart by pressing the "Add to cart" button. The customer is then automatically directed to the menu item "Shopping Cart". Under the menu item "Shopping Cart", the customer receives an overview of the items selected for purchase and has the option of correcting his selection or cancelling the order process. The customer can then select the desired method of payment. In order to select the payment method and carry out the payment, the customer must either log in to his CSL customer account or set up a new customer account after pressing the "Continue" button or log in to his Amazon or PayPal customer account by pressing the "Pay via Amazon" or "Direct to PayPal" button. After successfully logging in to their CSL or PayPal customer account, the customer is taken to the menu item "Payment method". There the customer has the possibility to select a payment method and the shipping and billing address and to correct them if necessary. By pressing the "Continue" button, the customer then reaches the last menu item of the order process "Check". There, the customer receives a complete overview of his order and can change the data of his order by pressing the "Change" button or return to the previous menu item by pressing the "Back" button. If the customer has logged in to their Amazon customer account to make the payment, they will be taken to the "Pay via Amazon" menu item after successfully logging in. Here the customer finally receives an overview of his order and can select a shipping address and a payment method.
   After checking their order, the customer can complete the purchase by pressing the "Buy" button or return to the previous menu item by pressing the "Back" button. By pressing the "Buy" button, the customer makes a binding offer to conclude a purchase contract for the items in the shopping basket.
4. The Seller confirms receipt of the order as well as the expected delivery date by sending an automatically generated email (order confirmation).
5. The seller declares acceptance of the offer by sending another e-mail (order confirmation). The General Terms and Conditions, the cancellation policy, the model cancellation form and the Seller's data protection declaration are attached to the order confirmation as PDF files. In addition, the text of the contract is temporarily stored by the Seller. Since the storage is limited in time, the customer is recommended to print out the text of the contract or to save it separately.
6. If the customer does not receive an order confirmation within 7 working days, he is no longer bound to his offer. In this case, services already rendered shall be reimbursed by the seller without delay.

III. Prices, delivery and shipping costs

The prices quoted in the respective offers are final prices. They include all price components including the statutory value added tax. The delivery and shipping costs incurred, however, are not included in the not included in the purchase price and must be paid additionally by the buyer. The delivery and shipping costs can be calculated via the page "delivery and shipping costs " and are also will also be shown separately in the course of the ordering process.
In the case of cross-border delivery, further taxes (e.g. in the case of a purchase within the EU) and/or levies (e.g. customs duties) may be incurred in individual cases, which are to be paid by the buyer from his own funds to the responsible customs or tax authorities.

IV. Terms of payment

1. The Buyer may choose from the following methods of payment to settle its payment obligations:
   • Pre-payment by bank transfer
   • Cash on delivery, only for delivery within Germany (plus cash on delivery fee 8.00 EUR)
   • Payment via PayPal
   • Payment via Amazon Pay
   • Payment by financing, only for delivery within Germany
   • In cooperation with  Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment will be made to Klarna in each case:
     • Invoice: The payment term is [14] days from the date of dispatch of the goods. The full invoice terms for the countries where this payment method is available can be found here: Germany.
     • Instant bank transfer: Available in Germany and Austria. Your account will be debited immediately after placing the order.
     • Direct debit: The debit will be made after the goods have been dispatched. You will be informed of the time by e-mail.
     • Credit card (Visa/Mastercard): Available in Germany. The debit will be made after the goods have been dispatched.
     • The use of the payment methods invoice and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and creditworthiness checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use can be found here. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and as specified in Klarna's privacy policy. 
   • In partnership with Stripe, Stripe, ℅ Legal Process, 510,Townsend St., San Francisco, CA 94103 (Stripe), we offer the following payment options:
     • Direct debit with authentication via Bancontact: Available in Belgium. The debit is made when the order is placed.
     • Direct debit with authentication via EPS: Available in Austria. The debit is made when the order is placed.
     • Direct debit with authentication via iDEAL: Available in the Netherlands. The debit is made when the order is placed.
     • Credit card (Visa/Mastercard/American Express/China UnionPay): Available in France. The debit is made when the order is placed.
     • Digital Wallets (Apple Pay / Google Pay): The debit is made when the order is placed via the credit/debit card stored in the wallet.
     • The use of the credit card and direct debit payment methods requires a positive credit check. In this respect, we forward your data to Stripe for the purpose of address and creditworthiness checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. General information about Stripe is available here. Your personal information will be treated by Stripe in accordance with applicable privacy laws and as set out in Stripe's Privacy Policy.
   • The Seller reserves the right to exclude certain methods of payment in individual cases.
   For more information on payment terms, please see "Payment methods ".
2. Invoices submitted by the seller are due for payment within 10 days.
3. Redemption of vouchers
1. Gift vouchers
   These terms and conditions apply to all gift vouchers.
1. Gift vouchers are redeemable for five years from the date of purchase of the voucher ("expiry date"). Remaining balances will be credited to your Gift Voucher Account until the Expiry Date, after which they can no longer be used.
2. Gift Vouchers can only be redeemed on www.csl-computer.com and are valid for the entire product range offered there. They are not redeemable on other websites of CSL Computer GmbH.
3. Gift vouchers can only be redeemed via the regular order form in the online shop (shopping cart).
4. Should the value of the gift voucher not be sufficient for your order, you can settle the difference with another payment method approved by us or by entering additional gift vouchers on the same page.
5. Multiple gift vouchers can be combined with each other when placing an order. Gift vouchers can also be combined with promotional vouchers. However, a combination with several promotional vouchers is not possible.
6. General
   • For the redemption of the gift voucher at www.csl-computer.com the General Terms and Conditions and Privacy Policy of CSL Computer GmbH apply, which are available on the respective website.
   • When ordering a gift voucher, the complete payment details must be provided in the order form. A subsequent addition of the details is not possible.
   • Cancellation of gift voucher orders is only possible if the gift voucher has not yet been redeemed.
   • CSL Computer GmbH may provide the purchaser of gift vouchers with information on the status of the redemption of the gift voucher.
7. Restrictions
   • Gift Vouchers cannot be redeemed for products that are not part of the range on www.csl-computer.com. Gift vouchers cannot be redeemed on websites other than the approved websites.
   • The subsequent crediting of a gift voucher is not possible. The balance of a gift voucher will neither earn interest nor be paid out in cash.
   • Gift vouchers or gift voucher balances cannot be paid out in cash, topped up, transferred for value or offset against outstanding claims. Resale of gift vouchers is also not permitted.
   • Gift vouchers cannot be redeemed for the purchase of gift certificates.
8. Liability and risk of loss
   • In the event of spelling mistakes in the e-mail address of the recipient of the gift voucher, CSL Computer GmbH accepts no liability. Likewise, CSL Computer GmbH assumes no liability for loss, theft, misuse or delayed transmission (e.g. due to technical difficulties) of gift vouchers.
9. Fraud
   • In the event of fraud, attempted deception or suspected other illegal activity in connection with a Gift Voucher purchase or redemption, CSL Computer GmbH is entitled to close the relevant customer accounts and/or require an alternative method of payment. There is no entitlement to activation or payout of affected gift vouchers.
2. Campaign vouchers
   These terms and conditions apply to all promotional vouchers.
1. Redemption
   • The promotional vouchers are valid until the specified period and can only be redeemed once as part of an order transaction. Individual items may be excluded from the voucher promotion.
   • Campaign vouchers can only be redeemed on www.boostboxx.com and www.csl-computer.com for products that are eligible for purchase through campaign vouchers. They are not redeemable on other CSL Computer GmbH websites.
   • The credit balance of a promotional voucher cannot be transferred to third parties.
   • The value of the goods must correspond to or exceed the minimum order value stated on the promotional voucher.
   • The credit balance of a promotional voucher will neither earn interest nor be paid out in cash.
   • Multiple promotional vouchers cannot be combined with each other.
   • If the credit balance of a promotional voucher is not sufficient for the order, the difference can be made up with the payment methods offered.
   • The promotional voucher will not be refunded if goods are returned in whole or in part, provided that the promotional voucher was issued as part of a promotion and no consideration was provided in return.
2. General
   • For the redemption of the promotional voucher at www.boostboxx.com or www.csl-computer.com, the General Terms and Conditions and Privacy Policy of CSL Computer GmbH apply, which are available on the respective website.
3. Restrictions
   • The subsequent crediting of a promotional voucher is not possible. The credit balance of a promotional voucher will neither earn interest nor be paid out in cash.
   • Campaign vouchers cannot be paid out in cash, topped up, transferred for value, offset against outstanding claims or transferred to another customer account. A resale of promotion vouchers is also not permitted.
   • Campaign vouchers cannot be redeemed for the purchase of gift vouchers.
4. Fraud
   • In the event of fraud, attempted deception or suspected other illegal activity in connection with a promotion voucher redemption, CSL Computer GmbH is entitled to close the relevant customer accounts and/or demand an alternative method of payment. There is no entitlement to activation or payout of affected promotion vouchers.

V. Terms of delivery and shipment

1. Delivery will be made within Germany and to the countries mentioned under the page "delivery and shipping costs ".
2. With the exception of cash on delivery, the goods will not be dispatched until the full purchase price has been received by the Seller together with the applicable shipping costs.
3. Unless otherwise stated in the item description, all items offered are ready for immediate dispatch. Delivery will be made within 5 working days at the latest. In the case of payment in advance, the delivery period begins on the day after the transfer order is issued to the transferring bank or on the day after the payment order is issued to the payment service provider commissioned to process the payment (PayPal, Amazon Pay, giropay) and, in the case of successful financing, on the day after the financing application is submitted to the financing bank (BNP Paribas S.A. Niederlassung Deutschland ["Consors Finanz"]) and ends on the following fifth day. In the event of payment by cash on delivery, the delivery period shall commence on the day after conclusion of the contract and shall also end on the following fifth day. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.
4. If, contrary to expectations, an ordered product is not available despite the timely conclusion of an adequate covering transaction for reasons for which the seller is not responsible, the seller shall inform the buyer immediately of the unavailability and reimburse any payments already made without delay.

Please note: Customers are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify the seller and the transport company (DHL or Deutsche Post) of any complaints as soon as possible.

Note: If the customer is acting as a consumer within the meaning of § 13 of the German Civil Code (BGB), the inspection of the goods upon delivery and the immediate notification of any defects discovered in the process are not, however, a condition for the effective exercise of an existing right of cancellation or the assertion of warranty claims. Statutory warranty claims for defects as well as an existing right of withdrawal of the customer remain unaffected by this.

VI. Transfer of risk

1. If the customer acts as a consumer within the meaning of § 13 BGB, the risk of accidental loss and accidental deterioration of the purchased goods shall pass to the customer upon handover of the goods to the customer, irrespective of whether the shipment is insured or uninsured.
2. If the buyer acts as an entrepreneur within the meaning of § 14 BGB (German Civil Code), the transport risk shall pass to the buyer as soon as the seller has handed over the goods to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment.

VII. Statutory right of withdrawal for consumers

If the customer acts as a consumer within the meaning of § 13 of the German Civil Code (BGB), the customer may claim a statutory right of revocation pursuant to § 355 of the German Civil Code (BGB) and revoke the purchase contract without stating reasons within a period of 14 days. The conditions of the revocation and its exercise can be found in the seller's revocation instructions. A copy of the cancellation policy and the model cancellation form can be viewed, downloaded and saved by the customer at "Right of withdrawal ".

VIII. Warranty

1. The statutory warranty provisions shall apply, unless otherwise stipulated below.
2. For used goods, the warranty period is 1 year from delivery of the goods, in the case of a sale to a consumer only if the following conditions are also met:
   • the consumer was specifically informed of the shortening of the limitation period before submitting his contractual declaration, and
   • the reduction of the limitation period was expressly and separately agreed in the contract.
3. If a defect becomes apparent within the limitation period, the limitation period shall not begin to run until four months after the date on which the defect first became apparent. If the Buyer is a consumer within the meaning of Section 13 of the German Civil Code (BGB) and if the Buyer has handed over the goods to the Seller or, at the Seller's instigation, to a third party for the purpose of subsequent performance or the fulfilment of claims under a guarantee, Section 475 e (4) of the German Civil Code (BGB) shall apply with regard to the limitation period.
4. In the case of a consumer goods purchase contract for an item with digital elements, reference is made separately to § 474 e para. 1 and para. 2 of the German Civil Code (BGB) with regard to the limitation period.
5. If a guarantee is stated in the product description, the buyer's statutory warranty rights against the seller shall remain unaffected by this.
6. The Seller's claims under a right of recourse pursuant to Section 478 of the German Civil Code (BGB) shall be excluded from the shortening of the period of limitation and shall expire within two years of delivery of the goods.
7. If the Buyer is acting as an entrepreneur within the meaning of § 14 BGB, the following shall apply in deviation from item 1:
• The limitation period for newly manufactured goods and for used goods is 1 year. Excluded from this are claims of the buyer due to injury to life, body or health, which is due to an intentional or negligent breach of duty by the seller or an intentional or negligent breach of duty by one of its legal representatives or vicarious agents.
• The assignment of warranty claims for defects is excluded.
• Only the Seller's own specifications and the manufacturer's product description shall be deemed to be agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer.
• In accordance with the provisions of § 377 of the German Commercial Code (HGB), the Buyer shall be obliged to inspect the goods immediately after delivery and to notify the Seller of any existing defects immediately after their discovery.
• In the event of defects, the Seller shall, at its discretion, provide subsequent performance by repair or replacement delivery.

Please note: The buyer is requested, as far as possible, not to return the goods carriage forward but as an insured package to the seller. The seller will also gladly reimburse the postage costs in advance, insofar as she has to bear the return costs. Please also avoid damaging or contaminating the goods. If possible, the goods should be returned to the Seller in their original packaging with all accessories and packaging components. Insofar as the buyer no longer possesses the original packaging, he should provide suitable packaging to avoid transport damage.

Note: However, compliance with the above shipping instructions is not a condition for the effective exercise of an existing right of withdrawal or the assertion of warranty claims for defects. Legal warranty claims and an existing right of withdrawal of the customer remain unaffected by compliance with the shipping instructions.

IX. Retention of title

1. The delivered goods (goods subject to retention of title) shall remain the property of the Seller until the purchase price has been paid in full.
2. If the buyer acts as an entrepreneur, the following shall apply in addition:
• The Seller shall retain title to the reserved goods until all claims arising from the current business relationship have been settled in full. Prior to the transfer of ownership of the reserved goods, a pledge or transfer of ownership by way of security of the same shall not be permissible.
• The buyer may resell the reserved goods in the ordinary course of business as long as he is not in default of payment.
• The Buyer hereby assigns to the Seller all claims accruing to him from the resale of the reserved goods in the amount of the (respective) invoice amount still outstanding at the time of accrual. The seller accepts this assignment.
• The Buyer is authorised to collect these claim(s) for his account in his own name on behalf of the Seller. However, insofar as he does not duly meet his payment obligations, the Seller reserves the right to collect the claim himself.
• If the reserved goods are combined and mixed, the Vendor shall acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of the processing.
• The Seller undertakes to release the securities to which it is entitled at the Buyer's request insofar as the realisable value of the Seller's securities exceeds the claim to be secured by more than 20%. The choice of the securities to be released shall be incumbent on the seller.

X. Limitation of liability

1. The Seller shall be liable without limitation for damages arising from injury to life, body or health. Furthermore, liability for fraudulently concealed defects, from the assumption of a guarantee or a procurement risk and for claims under the Product Liability Act shall remain independent of any fault on the part of the Seller.
2. Notwithstanding the above provision under para. 1. above, the Seller's liability for slightly negligent breaches of duty shall be excluded unless material contractual obligations (i.e. contractual obligations the fulfilment of which is a prerequisite for the proper performance of the contract and/or the breach of which jeopardises the achievement of the purpose of the contract and the fulfilment of which the Customer may regularly rely on (so-called cardinal obligations)) are affected. This applies accordingly to slightly negligent breaches of duty by the Seller's legal representatives, vicarious agents and employees.
3. The Seller's liability for a slightly negligent breach of cardinal obligations shall be limited to the damage typical for the contract and foreseeable at the time of the conclusion of the contract.
4. The Seller's obligations under the provisions of the General Data Protection Regulation shall remain unaffected by any limitations of liability.
5. In the event of a complaint, the buyer, as the client, must carry out a data backup (external backup) before starting to process the complaint. The Seller shall not be liable for data loss or data damage caused by a hardware or software failure. Liability for data loss caused by negligence on the part of the seller is limited to the import of the data backup (external backup). The timely and complete creation of the backup is the responsibility of the buyer. If the buyer cannot provide a data backup (external backup), the seller shall be exempt from liability.

XI. Final Provisions

1. The Buyer may only offset claims of the Seller if the Buyer's counterclaim is undisputed or acknowledged or ready for a decision or if there is a legally binding title; the Buyer may only assert a right of retention insofar as it is based on claims arising from the same contractual relationship.
2. The contractual language is German.
3. Only German law is applicable to this contract. If the Buyer is acting as a consumer within the meaning of Section 13 of the German Civil Code (BGB) at the time of conclusion of the contract and does not have his habitual residence in the territory of the Federal Republic of Germany, the mandatory standards of the state in which the Buyer has his habitual residence at the time of conclusion of the contract shall remain unaffected by the above choice of law.
4. If the Buyer is not acting as a consumer within the meaning of § 13 of the German Civil Code (BGB), the exclusive place of jurisdiction shall be the Seller's place of business (Hanover), whereby the Seller reserves the right to bring an action at the Buyer's place of business.
5. If the buyer acts as a consumer within the meaning of § 13 BGB and does not maintain a place of residence within the European Union, the exclusive place of jurisdiction shall also be the seller's place of business (Hanover).